AZEEZA BOUTIQUE

Return, Refund & Exchange Policy

Effective Date: October 13, 2026

At Azeeza Boutique, we are committed to providing our customers with quality fashion collections and a pleasant shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order through our website or other sales channels.

By placing an order with Azeeza Boutique, you acknowledge and agree to the terms outlined below.

1. Refund Policy

Azeeza Boutique follows a No Refund Policy. We do not offer cash refunds, bank transfers, or refunds to the original payment method for completed purchases.

However, eligible cases involving damaged, defective, or incorrect products will be reviewed and resolved through an exchange, subject to the conditions stated in this policy.

2. Exchange Period

* Exchange requests must be submitted within 2 days (48 hours) of delivery.
* Requests received after this period may not be accepted.
* Orders cannot be cancelled once they have been confirmed and processed for dispatch.
* All exchange requests are subject to verification and approval by Azeeza Boutique.

3. Valid Reasons for Exchange

An exchange may be considered under the following circumstances:

a. Damaged or Defective Products

If the product is delivered with a manufacturing defect or damage, please contact us within the exchange period with clear photographs and an unboxing video for verification.

b. Incorrect Product Received

If you receive a product different from the one you ordered, please notify us within 48 hours of delivery. After verification, an exchange for the correct product may be arranged.

c. Size-Related Issues

Size exchanges may be considered subject to product availability and approval. Customers are responsible for selecting the correct size based on the measurements and size information provided on our website.

If an incorrect size is supplied due to an error by Azeeza Boutique, the case will be reviewed for an exchange.

4. Conditions for Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

* The product must be unused, unwashed, unworn, and unaltered.
* All original tags, labels, accessories, and packaging must be intact.
* The product must be returned in its original condition.
* The exchange request must be submitted within the specified period.
* The product must pass our quality inspection before an exchange is approved.
* Products showing signs of use, washing, damage after delivery, or unauthorized alterations will not be eligible.

Azeeza Boutique reserves the right to reject an exchange request if the product does not meet these conditions.

5. Mandatory Unboxing Video

For claims involving damaged, defective, missing, or incorrect products, a continuous, unedited unboxing video is mandatory.

The video should clearly show:

* The sealed parcel before opening.
* The opening of the package.
* The product received and the issue identified.

The video must be recorded without cuts, pauses, or edits. Please retain the original packaging until your request has been reviewed.

Claims submitted without sufficient supporting evidence may not be approved.

6. Non-Eligible Products

Returns and exchanges will not be accepted for:

* Products requested for exchange after the 48-hour period.
* Products that have been worn, washed, used, altered, or damaged after delivery.
* Customized, altered, or made-to-order products, except in verified cases of damage, defects, or errors caused by Azeeza Boutique.
* Products with missing tags, labels, or original packaging.
* Size or measurement errors resulting from incorrect information supplied by the customer.
* Minor colour variations caused by lighting, photography, or individual screen settings.
* Products purchased under clearance or special promotional offers, where marked as non-exchangeable.

Important: Genuine manufacturing defects or incorrect products supplied by Azeeza Boutique will be reviewed individually, including where a general exclusion would otherwise apply.

7. Customized and Altered Products

Products that have been customized, stitched, altered, or prepared according to a customer’s specific measurements or requirements are not eligible for return, refund, or exchange due to a change of mind or incorrect measurements provided by the customer.

However, if a verified manufacturing or customization error is caused by Azeeza Boutique, the matter will be reviewed and an appropriate resolution may be offered.

8. Sale and Discounted Products

Products purchased during sales, promotional campaigns, clearance events, or special discount offers are generally considered final sale and are not eligible for return or exchange where this restriction is stated at the time of purchase.

This exclusion does not prevent customers from reporting a genuine defective, damaged, or incorrectly supplied product. Such cases will be assessed under the applicable terms of this policy.

9. Exchange Process

To request an exchange, please follow these steps:

Step 1: Contact Us

Contact Azeeza Boutique within 48 hours of delivery through WhatsApp or email. Provide your order number, registered contact number, reason for exchange, and supporting photographs or unboxing video, where applicable.

Step 2: Verification

Our team will review your request and confirm whether the product qualifies for an exchange. Please wait for approval and return instructions before dispatching the item.

Step 3: Return the Product

Once approved, securely pack the product with its original tags and packaging. Return shipping instructions and applicable charges will be communicated by our team.

Step 4: Quality Inspection

After receiving the returned product, we will inspect its condition and verify that it meets the exchange requirements.

Step 5: Exchange Confirmation

Once the return is approved, a replacement will be arranged, subject to availability. If the same product or size is unavailable, an alternative of equivalent value or another mutually agreed resolution may be offered.

Each order is eligible for one exchange only, unless otherwise agreed by Azeeza Boutique.

10. Return Shipping Charges

* If the exchange is approved because Azeeza Boutique supplied a damaged, defective, or incorrect product, we will communicate the appropriate return shipping arrangement.
* For customer-requested size exchanges or other approved reasons not caused by Azeeza Boutique, the customer may be responsible for return and reshipping charges.
* Customers must use the return method approved by our team.
* Azeeza Boutique cannot guarantee the safety of parcels sent without following the provided return instructions.

11. Exchange Processing Time

Once the returned product reaches us, it will undergo quality inspection.

We aim to process approved exchanges within 7–10 business days after receiving and verifying the returned product. This timeframe may vary depending on courier delays, product availability, and other operational circumstances.

We will communicate any significant delays to the customer.

12. Order Cancellation

Orders cannot be cancelled once they have been confirmed and processed for dispatch.

If you need assistance with an order, please contact our customer support team as soon as possible. Any request made before processing will be reviewed, but cancellation cannot be guaranteed.

13. Shipping and Delivery Issues

Customers are responsible for providing accurate names, delivery addresses, PIN codes, phone numbers, and other required details when placing an order.

Azeeza Boutique will not be responsible for delivery delays resulting from incorrect or incomplete information provided by the customer. Please contact us promptly if you notice an error in your delivery details.

14. Contact Information

For exchange requests, product concerns, or policy-related questions, please contact us:

Azeeza Boutique

* WhatsApp: +91 93841 61684
* Email: azeezaboutiquedesigns@gmail.com
* Website: www.azeezaboutique.com
* Location: Salem, Tamil Nadu, India

Please include your order number in all communications to help us resolve your request efficiently.

15. Policy Updates

Azeeza Boutique reserves the right to update or revise this policy from time to time. Any revised policy will be published on our website, along with its effective date.

The policy applicable to your purchase will be determined in accordance with applicable law and the terms communicated at the time of purchase.

Our Commitment

At Azeeza Boutique, customer satisfaction matters to us. We aim to handle every genuine concern fairly, transparently, and professionally while maintaining the quality standards of our products and services.

Thank you for shopping with Azeeza Boutique.

Azeeza Boutique – Premium Fashion Collections